When is a Refund Needed?
Refunds may be issued in the following common situations:
A financial assistance (FA) mischarge
Insurance-related issues that require correcting a payment
A client requests a partial or full refund for a previously paid session
If you are unsure whether a refund is appropriate, please consult internal billing guidelines or reach out to the Client Care Team.
Important Notes
Always double-check the session date and payment amount before issuing a refund.
Partial refunds can be issued if only a portion of the payment needs to be returned.
Refunds should align with Ruh Care’s billing and insurance policies.
For more information, refer to related articles in the Help Center on billing adjustments and insurance processing.
How to Refund a Client
How to Refund a Client
Follow the steps below to issue a refund through the Ruh Care platform:
Access the Client Profile
Log in to the Ruh Care platform
Navigate to the client’s profile
Go to the Billing Section
Select the Billing tab within the client’s profile
Click on Payments
Locate the Payment
Under Payments, find the payment associated with the session that needs to be refunded
Confirm the date and amount to ensure you are selecting the correct transaction
Issue the Refund
Click the three-dot menu next to the payment
Select Refund Payment
Enter the refund amount in the pop-up window
Click Refund to complete the process
Once submitted, the refund will be processed automatically.